SUPPORT
Returns & Exchanges
We're confident you'll love our products! But if something happens and you need to submit a return or exchange, we're here to help.
Allograft and Biomaterials are highly technical products, and are regulated heavily by the FDA. In order to accept a return, we're required to gather some information about the product, the clinician, and the circumstances. To begin the Return Authorization process, please fill out the form and submit an RMA Request. We'll review the information and respond as quickly as possible.
HOW IT WORKS
Return Process
- 1Submit an RMA Request using the form below.
- 2Wait for a response from our team.
- 3If approved, we'll provide an "RMA Number". This RMA number is only valid for 30 days.
- 4We'll also provide an FDA-mandated form to fill out, if applicable. The dentist MUST sign this form for returns of allograft.
- 5Place the form inside the return shipment.
- 6Write the "RMA Number" on the outside of the shipping container.
- 7Ship to: Surgical Esthetics Biomedical Technologies · Returns Quarantine · 19355 Business Center Drive, Suite 8 · Northridge, CA 91324
- 8Once received, we'll inspect the form and the products.
- 9We'll issue a credit memo to the Authorized Dealer, or provide an exchange directly to the dentist.